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| Salman Naqvi is an accomplished Network, Virtualization, and Applications/Systems Support professional with five years of industry experience. Demonstrated ability to create efficiencies in IT tasks that reduce person-hours, reduce cost, and increase revenue. Hardworking, extremely dedicated, amazingly quick learner, and backed up with excellent references.
LinkedIn: http://ca.linkedin.com/in/salmannaqvi
Qualifications:
IT Infrastructure Library (ITIL® v3) Certified
Data Center Consolidation with VMware ESX 3.5/VC 2.5 and vSphere 4 @ Haadi Institute
VMware vSphere Deployment Webinar Series @ VMware
Linux/UNIX BASH Scripting @ LinuxGenius
Sun Solaris UNIX Admin I @ Haadi Institute
Six Sigma Green Belt Preparation @ Haadi Institute
Leadership and Conflict Resolution Seminar Series @ University of Toronto
Specialties:
Technical Projects Support, Lead & Execution, Data Center Consolidation with VMware, Systems Support, Tier 3 Network Design & Support, VoIP Provisioning & Design, Team Leadership, Customers Relation Management, and Process Analysis & Improvement.
Current interests and areas of study:
- Cisco Certified Internetwork Expert (CCIE) Routing & Switching - Data Center technologies (Cisco Nexus, Catalyst 6500, Cisco UCS, VMware, IBM BladeCenter, HP BladeSystem, etc)
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| Cisco Systems specific experiences
In addition to technical expertise further enhanced during 6 month contract at Cisco, I also spent much of my own time utilizing available resources to learn about latest design best practices in Campus, Data Center, and Service Provider networks from various experts within Cisco.
With strong emphasis on resilient, highly available and redundant networks, I acquired knowledge of building highly scalable networks that has been acquired through years of testing and experience. This included learning intimate details of high-availability technologies like MPLS, EoMPLS, VPLS, on Service Provider side, VCP and VSS on the Data Center side, and HSRP, GLBP, VSS, MEC, on the Campus side.
I also had the opportunity to learn best practices to design networks with sub-200 ms layer 3 convergence, sub-second layer 2 convergence, in addition to having a spanning-tree independent layer 2 design.
Data Center interests and experiences
I am very excited about various Data Center technologies, from physical setup, to networking, right up to systems administration. Although I have yet to work in a formal data center, I have had hands-on experience with various data center technologies in isolation, such as near expert-level knowledge of consolidation with VMware, training on the Nexus platform (including 1000V, 7000, and 5000), expert-level experience and knowledge of Catalyst 6500s, and implementing and testing various LAN (VSS, MEC, VPC) and WAN interconnect technologies.
I have had to opportunity to also learn how to best combine these technologies, especially with the very promising Cisco UCS platform, for best physical design, LAN, Storage (FC0E) and WAN performance from experts within Cisco Systems.
Managerial and Administrative Expertise
Pivotal in optimizing Epik Networks' Service Desk processes and procedures which allowed the NOC team to handle four times as many end-users with the same number of staff members. In 2007, the team of eight individuals handled ~2500 end users, and in 2010, same number of team members continued to support ~11,000+ end-users.
Regularly demonstrated an ability to calmly and methodically handle, and lead the team through high-pressure situations such as major outages, delayed installations and other unexpected events. Developed skills to work in a fast paced and continuously evolving environment, which was required to provide the VoIP services that necessitate high-availability.
- Implemented ITIL Incident Management peripherally to create efficiency in NOC tasks. This included mandating increased use of CMBD (internal FAQ section), increased use of the incident management system (i.e. creating a ticket for all incidents), defining the incident (type, priority, category), and then working to resolve and close the incident as defined by the SLA.
- Defined tickets categories, sub-categories, and incident groups. Mandated use of the ‘Time Spent’, Incident Category, and Incident Group fields. These allowed escalation rules to be created which automatically increased ticket priority. This further allowed collection of data for base-lining and measuring NOC performance over time.
- Occasionally re-prioritized incidents manually based on SLA and OLA. This included consideration of the following factors: business impact, age of request, number of users affected, type of service affected (essential/peripheral), client history, type of request (expedited/regular), etc.
- Reported visual summaries of data (graphs, pie charts, pivot tables) collected through the incident management system, and provided stakeholders key information on: top incidents (i.e. faxes), top talkers (clients with most issues), top performers (colleagues resolving most number of incidents), percentage of incidents breaching SLA, incidents getting close to breaching SLA, and other metrics as they became relevant or were requested.
- Worked with VP Operations and Project Managers to understand needs of, and respond to high-priority/sensitive clients. Made NOC team aware of positive achievements, recent shortfalls, and improvement plans. Documentation, Knowledge Management and Training Expertise
My experience has been supplemented with providing extensive training and documentation for clients and colleagues. Besides training dozens of IT Administrators and new staff, I have compiled several screen-casts and numerous training documents at UofT and Epik Networks. At UofT Advancement, I produced a training video to create efficiency in training new recruits to address the high turnover rate at the Telefund Call Center.
Documentation authored at University of Toronto : https://help.ic.utoronto.ca
Documentation authored at Epik Networks : http://faq.epikip.net
Training videos produced at University of Toronto: The Telefund Training Movie
| | Technical Expertise
My portfolio includes a strong understanding and management of diverse IT systems such as networks, security, remote configuration, incident management, and web services; with special attention paid to backup, redundancy, and high-availability.
This includes implementing systems with foundations in Cisco IOS, Linux, Unix, and Windows Servers. At Cisco Systems, I was part of a team of Routing & Switching sub-group which was tasked with re-designing and refreshing the hybrid Enterprise/Service Provider network at the Toronto Pearson Airport. At Epik Networks, I have personally designed and supervised a variety of network topologies for more than 50 unique organizations, including business centers and multi-national corporations. I have led my team through successive improvements in design and implementations of networks and services, provisioning business processes and minimizing uncertainties in deploying new technologies.
Network Design and Provisioning Expertise
Implemented/refreshed large-scale network and provided Tier 2 and Tier 3 support for over 400 (95% Cisco) network devices.
Designed, Configured, and Installed following devices independently:
Cisco 6500 Layer 3 device - POP/Customer (100+) (included 6506, 6509 and 6513)
Cisco 2600 Router (20+)
Cisco 3750/3550 Layer 3 device - Pop/Customer (20+)
Cisco 3500 Switches (40+)
Dell 3448P Switches
Maintained and modified configuration on the following core devices (as needed):
Cisco 7200 Series
Cisco 12000 Series
Cisco 4000 Catalyst (CatOS) series
IPConex Proprietary Routing Devices
Worked with following WAN technologies - including end-to-end provisioning:
TDM: T1/DS1, T3/DS3, and OC3
Layer 2: Cogent Ethernet, COX, Qwest, AT&T, and Paetec
MPLS: Rogers, Qwest
Routing Protocols:
- OSPF
- EIGRP
- BGP
General Networking Expertise:
- troubleshooting routing issues
- troubleshooting top talkers
- static routes/port forwarding
- access lists/firewalls/VPN
Systems Administration
Performed hands-on installation of over 50 servers.
Installed ~20 servers (Windows and Linux) end-to-end including:
- VMware ESXi/blade configuration (IBM BladeCenter)
- OS Installation
- Application installation
- Customization
- Policies, procedures, and training
- Network configuration (routing, IP address, port-forwarding, etc)
- DNS configuration
- SMTP configuration
Maintenance (Windows Server 2003, Linux and Unix):
- backup
- user permission changes
- updating policies and procedures
- Move/Add/Changes
Installed and Maintained:
- MS Exchange Server (Windows)
- Billing Systems (Logisense and Everest) (Windows/MS SQL 2005)
- Request Tracker (Linux/mySQL)
- phpmyFAQ (Linux/PHP/mySQL)
- Call Reporting Application (Windows/MS SQL 2005)
- Call Recording Application (Linux/Java/TomCat)
Maintained:
- Core BroadSoft VOIP servers (Unix/Java)
- DB Agents (Unix/Java)
- Domain Controllers (Windows Server 2003)
- Several MS SQL Database servers (Windows)
- Anycast DNS (Linux)
Supported:
- MS Exchange 2003/2007 (Windows)
- MS Office
- Email clients on Windows, MAC and Linux
- tons of applications...
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